Our outbound product is newer than our inbound product and is still evolving. Although it's being used in production by a number of customers we'd greatly appreciate any feedback you may have. As always just contact us if you have any feedback.
If you have any questions at all please contact our support team using ou contact us page.
The CloudMailin outbound system only allows you to send transactional messages. Marketing or bulk messages are not permitted. If you're not quite sure here are some examples of transactional message types:
Daily, Weekly or Monthly Digests and updates sit in a bit of a grey area. At present we are
permitting this type of message. However, they'll need to be marked as digest messages. See
Queues / Priority.
There are a number of limitations we'd like you to be aware of. If any of these cause an issue please contact us.
| Title | Description |
|---|---|
| Recipients | Messages are currently limited to a maximum of 20 recipients. |
| Message Size | The maximum message size (unless otherwise agreed) is 10 MB this should include all message content and encoding. |
| Attachments | Attachments are limited to safe formats. We do not allow executables or those often associated with viruses. Although not exhaustive the following attachments are not permitted vbs, exe, bin, bat, chm, com, hta, pif, reg, vbe, vba, msc, msi. |
| SPAM | We will run automated SPAM checks against messages. Those with a high score will be rejected. |
| Max Volumes | We will help you to automatically ramp up sending volumes, starting small and growing the number of emails you can send per day. Please contact us if you have any questions about this. |
| Bounce Rate | Bounces and supressions will be monitored. Because we're sending transactional email we don't expect this rate to rise above 2%. We can help you to ensure this is successful. |
Please contact us if we need to work with you on any of these limitations.